FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

OUR PRODUCTS

What makes Warm Wick different?

Warm Wick, LLC is a candle boutique based in Brookfield, IL. It is a luxury aromatherapy brand created and designed with sustainable and eco-friendly ingredients with a mission of sharing Latino and Chicagoan roots. The company was founded by Mexican-American Chandler, Yezenia Tejeda. Remembering how her mother and father would inspire her emotional comfort and relaxation, she set out out to craft candles based on her homage. Our candles are inspired by Latino heritage, culture, traditions, food, and nature. Yezenia's journey evolved from her personal experiences and the strength of Latino gente. 

Warm Wick keeps it local and creates high-quality candles in small batches. Warm Wick candles are made with premium fragrance oils. Through our creative expression, testing and minimalist refinement, we set to produce candles of excellence while respecting the natural raw ingredients. Our candles do not have any preservatives, no phthalates or petroleum or artificial dyes. We use recyclable and eco-friendly amber jars. We also trim every wick, design every label, tag, and package all orders by hand. Our priority is to create products that are natural, ambient, serene and minimal using 100% natural soy wax. We use cotton, hemp and wooden wicks. Warm Wick candles are made in Brookfield, IL USA.

What ingredients do we use?

Our candles do not have any preservatives, no phthalates or petroleum or artificial dyes. ​Warm Wick will always disclose our scent ingredients. All of our fragrances are phthalate-free and we use premium fragrance oils!

Warm Wick uses 100% Natural Soy Wax derived from soy beans, so you’re not inadvertently getting a paraffin blend. 

​Warm Wick uses toxin-free ingredients, sourced naturally and in season.

​Warm Wick uses Organic Hemp Wicks are 100% beeswax coated. Wooden wicks are FSC certified approved. Cotton Wicks are 100% Natural Cotton, no lead, zinc or other metals. 

Is Warm Wick sustainable?

Warm Wick produces clean candles. We are dedicated to sustainability and eco-friendly solutions in everything we offer, from the materials we source to the packaging we use.

Clean BurnWarm Wick produces clean candles. We are dedicated to sustainability and eco-friendly solutions in everything we offer, from the materials we source to the packaging we use.

 

JARS

Each amber jar is made up of 100% recycled glass and can be repurposed for your crafts or home projects. 

NON-TOXIC FRAGRANCES

The reality is that many candles have chemicals that contain synthetic petrochemicals made from crude oil that carry carcinogens and have reproductive toxicity warnings.

Warm Wick will always disclose our scent ingredients. All of our fragrances are phthalate-free and we use premium fragrance oils!

NO PETROLEUM WAX

Mainstream candles are primarily made of paraffin wax, which is petroleum-based. Plant-based waxes, including coconut, soy, and beeswax, can offer a more natural, sustainable approach.

Warm Wick uses 100% Natural Soy Wax derived from soy beans, so you’re not inadvertently getting a paraffin blend. 

CLEAN-BURNING

Artificial fragrance can be a combination of hundreds of allergy-inducing chemicals, many of which can trigger headaches, migraines, and asthma attacks.

Warm Wick uses toxin-free ingredients, sourced naturally and in season.

WICK TYPE

To play it safe, look for 100 percent cotton, hemp, or wood wicks.

Warm Wick uses Organic Hemp Wicks are 100% beeswax coated. Wooden wicks are FSC certified approved. Cotton Wicks are 100% Natural Cotton, no lead, zinc or other metals. 

PACKAGING MATERIALS 

We use 100% recycled boxes, shredded paper filler and eco-friendly reinforced kraft tape.

Can your jars be recycled?

Yes, absolutely. Warm Wick is happy to announce that we've launched a candle jar recycling program.

Return your cleaned, empty candle jars to our candle boutique and receive $1 in store credit for every jar returned (minimum of 3) towards your purchase.

Are your products pet-friendly?

At Warm Wick we love our animals as much as you do, and our products are created to be generally safe for pets. Our products are not tested on animals, but we always recommend using them as directed according to our warning labels.

What if a product is sold out?

If a product is marked as sold out, we will restock shortly. From the product page, click 'Notify Me When this is Back in Stock' to sign up to be notified via email when the product is available again.

ORDERS

Do you offer wholesale prices?

We sure do. To request to become a Warm Wick stockist, please submit your store's information under Create Account at info@warmwickco.com, and we will follow up shortly.

WholesaleWhether you're a vendor or retailer who is interested in carrying our lovely products or you would like to include our products at your event, Warm Wick is happy to work with you.  We offer wholesale options for retailers as well as any event, such as weddings, birthdays, baby showers, company events, and fundraisers. We also offer personalized candles for every occasion.If you are in the Brookfield, IL area, you can always shoot us an email to check out our product in person.  We sell at pop-up shops and markets in the Chicagoland area, check out our Instagram and Facebook pages for more information. 

Let’s Work Together

Get in touch so we can start working together.

Do you offer gift cards?

Yes, we created the Warm Wick eGift Card. Let your loved one choose their favorite Warm Wick fragrance.

Gift cards are delivered by email after purchase. We do not ship physical gift cards. If you'd like the gift card sent directly to the recipient's inbox, please include their email address at checkout.

Gift cards are available in $10, $25, $50 and $100 increments only and there are no additional processing fees.

Can I pick up my order from Warm Wick store?

If you are interested in picking up an order from our store, please visit Warm Wick, 3732 Prairie Ave, Brookfield, IL 60513.

How do I start a candle subscription?

To start your candle subscription, click “Subscription Box”, from the mega menu, select your 1st & 2nd scent preference, choose your subscription plan, then add to cart.

You will receive an email reminder 3 days before your next shipment, and will also receive an order confirmation email once your order has been placed.


There are many ways to buy candles these days. Whether you go to the store, shop online, or receive regifted candles from your Tia Marta, candles are sweet, comforting and a great gift. Consider purchasing a Warm Wick Subscription Candle Box for yourself or as a gift for someone special. 

SIGN UP NOW! We make signing up super easy & simple! No crazy forms, just select a subscription plan & checkout.

Answer a few questions about your favorites fragrances, and we'll recommend the Warm Wick Subscription Candle Box that's right for you!



 

 

 

Does Warm Wick offer installment plans?

Yes! We offer Shop Pay installments on orders $50+.

SHIPPING

Where do you ship to?

We ship throughout the U.S., including to Alaska and Hawaii!

We currently offer international shipping to Canada. Shipping rates are calculated by weight + delivery destination, and include the cost of any duties and taxes upfront so you won't be charged later on.

How long will it take to get my order?

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time during major sales or holidays.

Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 3-10business daysto arrive, depending on location. AK, HI, and outlying territories may take longer.

International transit times are listed at checkout and depend on the destination.

How do I track my order?

An order's tracking status may take 48 hours to update once a shipping label has been created. If you haven't received any updates after 48 hours, please reach out to us. We also recommend contacting the carrier directly for any shipping related issues , they will have more information available.

RETURNS

Can I return or exchange a Warm Wick item?

If you’re not 100% satisfied with one of your Warm Wick products, we would love to help you! Please contact us within 30 days of receiving your order and we’ll help you.

If your order arrived damaged, please send us an email within 48 hours of receiving your order, including a with a detailed description.

NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition/vault release items, gift cards, or items not produced by Warm Wick are final sale and not eligible for returns or exchanges.

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